REGISTRATION
- Do I have to register as a member to shop on Converse Vietnam?
You can shop easily without having to register. But if you register as a member of Converse Vietnam, you will enjoy various benefits such as
- Faster checkout on your next order
- Saving more than 1 delivery address on your account
- Update your account information
- Track your order status
- View previous orders
- The option to subscribe to our newsletter, where you will get a large selection of new products, promotions, special prices, events and other interesting offers.
- How to register as a member of Converse Vietnam?
Please follow the steps below
1. Click “Register” on the website’s right top corner
2. Fill in the detail and click "Create An Account"
You can start shopping and will receive a confirmation email from Converse Vietnam.
Please click here for registration
- How to update my account
Please follow the steps below:
1. Click “Sign In” on website’s right top corner, fill in your registered email and password, and click “Sign In”
2. Click “Account Information” menu to update your personal information, and click “Change” for information you wish to update then click ‘’Save’’
Please click here to update your account.
- What if I forget my password?
Please follow the steps below:
1. Click “Login” on the website’s right top corner
2. Click “Forgot Your Password?”
3. Fill in your registered email address
4. Click “Reset My Password”
5. You will receive a password reset link on your registered email
Please click here to reset your password
- How to update delivery address?
Please follow the steps below:
1. Click “Sign In” on website’s right top corner, fill in your registered email and password and click “Sign In”
2. Click “Address Book” to update your personal information
3. Choose “Change Billing Address” for information you wish to update or “Add New Address” to save more than one delivery address.
Please click here to update your delivery address.
PRODUCT
- Are the products sold on website different with those on offline store?
Most of our products are the same, however in certain collections some products may be available exclusively on either one of the channels.
- Are there any price differences between online and offline store products?
Prices may change at any time due to promotions. The promotional price offered for a certain product is valid for a limited period. We recommend you to become a member of Converse Vietnam and register for our newsletter to receive regular promotional information.
- Why do product prices at Converse Vietnam change frequently?
Prices may change at any time due to promotions. The promotional price offered for a certain product is valid for a limited period. We recommend you to become a member of Converse Vietnam and register for our newsletter to receive regular promotional information.
- How to decide on shoes and clothing size?
Please follow these simple steps:
- Go to the product page you wish to order
- Click ‘Size Chart' section under the product name
Please click here to know your size.
- What is the product insole size in CM?
You can see the insole size information in CM (centimetre) on the size chart provided in the product details.
Please click here to know your size.
- What size do I choose for Vietnamese size?
The size commonly used is in EU. You can also view and adjust the insole size in CM (centimetre) on the available size chart
Please click here to know your size.
- Can I change the product size?
Size changes or any changes to order details cannot be done. Please make sure all your order details are correct before payment. Sizes and products shipped are according to your order.
- Are the product sold authentic/original?
We make sure all products sold in our official store are original products.
- Is the product available?
The products we have on our website are constantly being updated, therefore we cannot ensure product availability. Products are available if the size or product can be selected or added to the cart, if the product and size cannot be clicked, then the stock is not available.
- When will Converse Vietnam products be available?
We cannot confirm when and whether the product will be available. Please check our website regularly and sign up for our newsletter as we continue to update on the latest products and promotions.
- Which countries are the products made in?
All products from the Asia Region are manufactured in China, Vietnam, India and Indonesia. The products will be sent in random order and based on product stock availability, therefore we cannot confirm which country-made product will be sent to you.
- Can I get a shopping bag for my purchase?
We apologize, we do not provide shopping bags for online purchases.
RETURN/EXCHANGE
- Can I return the products I have purchased?
Yes, you can with the following Terms and Conditions:
- Products purchased at full price and with a maximum 30% discount. We do not accept returns for products which have been purchased at more than 30% discount during promotion period.
- Products must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.
- Product must not have stains, broken seams, missing buttons, loosened threads or other conditions that deem the product to be defective or damaged.
- Products must have its brand box and packaging in its original condition. The box and packaging must not be broken or dented, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, clothes hangers, stickers, ribbons, ropes, polybags, plastic, and other objects.
- Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Converse Vietnam
- When returning the product, please use the outer packaging/box as we sent you and cover the product packaging with a sturdy wrapper and add a "FRAGILE" sticker to avoid original boxes broken during shipment. We do not accept any form of return where there is damage to the product and the product packaging/box.
- Refund process takes 7 to 14 working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during purchase. We do not refund the shipping costs of returned products.
- Request for exchange due to color differences between the received physical product and product photo caused by lighting effects or computer screens are not allowed.
- Request for exchange due to incorrect purchase or change of mind after purchasing is not allowed. We strongly advise to review your cart before completing the order.
- Request for exchange is not applicable for swimwear, sports bra, sports apparel, tight clothing (including legging, compression, cycling pants), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and stated clearly on its description.
Please contact our Customer Service Team to submit the return request.
Please click here for more information on Return Policy.
MANDATORY UNBOXING VIDEO
For all returns and exchanges, you are required to record clearly the process of opening the package from start to finish without edit. We do not accept complaints or damage or lack of products without unboxing video.
- When can I make a product return request?
Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Converse Vietnam.
Please click here for more information on Return Policy.
- What products cannot be submitted for returns and exchanges?
Requests for returns and exchanges are not applicable for swimwear, sports bra, sports apparel, tight clothing (including legging, compression, cycling pants), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and stated clearly on its description.
- How do I make a product return request?
Please contact our Customer Service Team to make a return request.
Note: Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Converse Vietnam.
Please click here for more information on Return Policy.
- What are the rules for returning products purchased with a bundling promo? (Example: Buy 1 Get 1 promo, Buy 1 Get 50% 2nd item, etc.)
Products purchased on promotional basis are non-refundable.
- Can I exchange the items I have purchased?
Exchanges are valid for products with the following criterias:
Incorrect size
- Product received does not match customer's order: e.g., the customer ordered number 30, but received size 32.
- Different sizes between the physical product and the packaging/box.
- Different sizes between left and right (e.g.,: shoes, sandals).
- Product received is the same side (both shoes/sandals are both right or left sides).
Incorrect color
- Product color is not the same as stated in the product description: e.g.,, a customer ordered blue shoes, but received red shoes.
Damage/Defective
- Product color: Faded or different color.
- Product material: Peeled leather, torn material, loose stitches or knitting, stained or deformed parts, torn or punctured material.
- Parts of the product: Loose buttons, broken zippers, missing pieces/parts, broken handles, cannot be pumped (for balls).
- Requests to exchange products with other sizes or colors or types/models are not allowed. However, you may return your product for a full refund (provided that the exchanged product meets the criteria) and place a new order. Product exchange can only be done with the same product (same SKU, same size, same color, etc.)
- Request for product exchange must be made within 14 days after the order is received. Exchanged products must be received at the pre-determined location no later than 7 days after the exchange date is approved by Converse Vietnam.
- When exchanging the products, please use the outer packaging/box as we sent you and cover the product packaging with a sturdy wrapper "FRAGILE" sticker to avoid damage on the original box during shipment We do not accept any form of exchanges where there is damage to the product and the product packaging/box
Exceptions
- We do not allow exchange requests based on the color difference between the physical product received and the product photo caused by lighting effects or computer screens.
- We do not allow exchange requests based on a wrong purchase or a change of mind after purchase. We strongly recommend you to review the shopping cart before completing an order.
- Exchange requests do not apply to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.
Please contact our Customer Service Team to submit the exchange request.
Please click here for more information on Return Policy.
REFUND
- What refund methods are available at Converse Vietnam?
We will process your refund based on the payment method selected during your initial purchase, namely the refund of the Credit Card for the Credit Card payment method. Refunds cannot be made in cash.
- Will I be reimbursed for shipping fee of returning the product?
We apologize, we do not reimburse the shipping fee for returned products.
- When will I receive my refund?
The refund process takes 7 to 14 working days, depending on the refund payment method. We will process your refund as soon as we receive the returned product from you and the account information details based on the initial payment method selected during your purchase. Shipping fees for returned products will not be included in the refund.
- What are the refund rules regarding product returns or orders cannot be fulfilled by Converse Vietnam?
Refunds will be processed according to the bill/amount you paid, excluding discounts from e-Vouchers/coupons.
- What shipping methods are available for product returns?
You may return the product via our delivery partner. Please inform our Customer Service Team for product returns request.
OTHERS
- What promotions are currently available?
You can get information about ongoing promotions through the banner on the store's website main page. We always provide information on the latest products and promotions on this page.
Please click here to see our ongoing promotions.
- Voucher Code cannot be used
Please refer to the validity period, as well as the voucher's Terms and Conditions.
- Store Location information
Please click here for more information on our store location.